FAQ

  1. How long are shipping times?

For wholesale printed orders processing time after receiving an advanced payment is 14 days. And then take up to two weeks to reach your doorstep if your are located outside Europe. For Europe and Bulgaria shipping times are between 2 business days for Bulgaria and 7 for Europe.

For retail orders processing time after receiving clear payment is 7 days, and then take up to two weeks to reach your doorstep if your are located outside Europe. For Europe and Bulgaria shipping times are between 2 business days for Bulgaria and 7 for Europe.

  1. What's your return policy?

For retailed orders: Instead of returning items, you can contact us for a full refund.  Just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation.

  1. What happens if I receive the wrong item?

For retailed products:

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.